Due to the pandemic our return and refund policy has been extended from 7 to 15 days.
Not completely satisfied with your purchase? Too bad so sad :( So here are some points:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@leen95.com explaining. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@leen95.com.
Damages and issues
In the rare event that you experience a quality issue, please contact the Concierge right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your packing slip. This slip is required in order to rectify any issues.
Exceptions / non-returnable items
Certain types of items cannot be returned, like such as special custom orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Simply return your original order and place a new order at your leisure!
To process a return, please send your return order to the following address. Please note that customers are responsible for return shipping fees.
Please send all returns to:
Leen95 high fashion jewelry
Care of: Returns
3841 50th Street, Suite B,
Lubbock, Texas 79413
Refunds
Refunds or credits are not guaranteed and are reviewed on a case by case basis. Leen95 conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.
Please allow 8-10 business days for your return to be processed. You will receive an email notification when your return has been processed. We will credit your original form of payment unless otherwise specified.
